Corporate Landline/Landline, Internet and Data Customer Support

• Technical Troubleshooting
• Operator Services
• Call Forwarding
• Call Number Display
• IP Diagnostics and Requests
• Voicemail
• Forms

For all Fixed Line/Landline, Internet and Data faults and service management please call Optus Business Operations on 1300 300 332. This helpdesk is available 24/7. To escalate faults please call 1300 306 296

Note: If you are calling regarding a service difficulty or fault please ensure that you quote your Optus Circuit ID and if possible some call examples. Be sure to record your fault ticket number.

Technical Troubleshooting

This Optus helpdesk is available 24/7 and responds to all queries relating to Optus Fixed Line/Landline, Internet and Data technical troubleshooting.
Phone: 1300 300 332

Note: Please ensure that you quote your Optus Circuit ID when calling regarding an Optus Direct Line (PSTN), Multiline (ISDN), Internet and/or Data service.

Operator Services

National and International operator services are available 24/7.

Dial 1222 (call charges apply)

• General assistance
• Call rates, time zones and area codes
• Operator connection
• Reverse charge calls

Dial 1225 (call charges apply)

• International directory assistance
• Country and area codes
• International time zones

Dial 1221

• International fault reporting

Dial 1223 (call charges apply)

• Telstra directory assistance

Call Forwarding

Customers can control their Optus Direct Line (PSTN) service to automatically forward incoming calls to an alternate telephone number using a simple set of keystrokes from their telephone handset. Call forwarding can be set up under three options:

• All incoming calls forwarded;
• Incoming calls are forwarded if the line is busy;
• Incoming calls are forwarded if not answered within approximately 12 seconds.

Each call forwarding request (like call forward on busy) has a specific code that informs the network what to do. Please refer below for the list of call forward codes.

Unconditional (all) call forward:91

Busy call forward:92

No Reply (rings out) call forward:93

To activate a particular call forward (press from your handset): * (code) (phone number to divert to) #

To cancel a particular call forward (press from your handset): # (code) #

Call forwarding is not available on Optus Direct Line (PSTN) services that are configured as part of a hunt group or on services with voicemail activated or on handsets that are connected via a PABX or key system.

Call Number Display

You can choose to present or restrict Call Number Display (CND) for each call. Direct Line (PSTN) services that are configured as a hunt group will send the Primary number within the hunt group if CND is activated. You can override your choice on a call by call basis by dialling an override code in front of the dialled number as follows:

• Restrict CND: Dial 1831 in front of the dialled number
• Present CND: Dial 1832 in front of the dialled number

Voicemail

A voicemail facility is available with Direct Line (PSTN). Optus Direct Line (PSTN) voicemail works like a personal answering service for your business. Voicemail is not available on Direct Line (PSTN) services that have line hunt or call forwarding active. Up to 40 messages can be stored; unplayed messages may be kept for 28 days and played messages may be kept for a further 10 days.

Setting up Optus Direct Line (PSTN) for voicemail:

1. Dial 1300 368 015 from the Optus Direct Line (PSTN) service you want to activate for voicemail
2. When asked to enter your passcode simply enter the last 4 digits of your Optus Direct Line (PSTN) service number followed by the # key
3. Follow the tutorial to set up your voicemail, record your message and change user options (like the passcode)

Retrieving voicemail messages from your Optus Direct Line (PSTN) service:

1. Dial 1300 368 015 from the Optus Direct Line (PSTN) service
2. Enter your passcode followed by the # key
3. Voicemail will now play your messages

Retrieving voicemail messages remotely from anywhere in Australia:

1. Dial the Optus Direct Line voicemail remote access number: 13 33 21
2. Enter your Optus Direct Line service number followed by the # key
3. Enter your passcode followed by the # key
4. Voicemail will now play your messages

If you have forgotten your passcode and you need it reset please call on 1300 306 296 or your Optus Account Manager.