VoIP Solutions
Alcatel-Lucent Phone Systems
The Alcatel-Lucent PCX telephone system is a server that combines the latest VoIP and CTI technology. It is a pure IP solution that is backwards compatible as a VoIP PBX Hybrid system.
What this means is that you can mix and match with the latest technology to set up the best possible solution for your business. You can choose between digital handsets and IP handsets for your business, whether you require the latest technology or where running a cabled point has become an issue.
You can simplify your in-site cabling infrastructure by connecting telephones to the same cable as your PCs. The system is also useful if you have a second office or warehouse across the road, interstate or even overseas. It allows you to avoid high call costs by utilising your existing worldwide data connections.
The benefit of using a hybrid system is that your business can have the best of both worlds, with the reliability of a carrier’s (e.g. Telstra) PSTN, ISDN or Primary Rate network, as well as SIP trunking. The choice is yours.
 Alcatel IP Touch 4068 |
 Alcatel IP Touch 4038 |
 Alcatel IP Touch 4018 |
 Alcatel IP Touch 40 |
Find out More about Alcatel-Lucent telephone systems.
Talk to Hyecom Services today about how the Alcatel-Lucent PCX telephone system could work for your business.
System Installations
At Hyecom Services, we take care to project manage your installation from start to finish.
When you purchase a phone system through Hyecom Services, you are not only getting the best communications solution to suit your business’ needs, but are also getting the assistance of the best team of qualified technicians available in the industry. All our technical staff are in-house and are fully trained in our systems.
Hyecom Services has built solid business relationships with contractors in WA, NT, NSW, VIC, TAS and the ACT and can organise the system installation, training and service to meet your business needs almost anywhere in Australia.
What this means for you as the customer, is that you only have to deal with one company from start to finish, which in turn creates a smooth installation process that enables you to be kept informed every step of the way. Whether you are setting up a new business or are upgrading your old phone system, our team of qualified technicians will meet your needs.
Our specialist team will do the following:
- Supply your phone system
- Run new phone and data points
- Install your phone system
- Arrange for connection of your phone lines
- Provide a full comprehensive training package to enable you to make the most of your new phone system
User Training
When it comes to your new phone system, the specialist team at Hyecom Services recognises that training is as important as the solution itself. After all, what good is a new system if you don’t know how to operate it?
Every staff member needs to know how to use the telephone quickly and confidently. Hyecom Services provides friendly advice and ongoing training about how to best utilise your investment and achieve maximum productivity from your phone system. Hyecom Services offers on-site user training as standard practice after installing a new Alcatel phone system. Additional training can be arranged anytime for new employees or to refresh the memories of existing staff.
On the day of installation our technician will give you basic training covering the following:
- Making a call, putting callers on hold and transferring calls
- Using your voicemail
- Activating Night Switch, if installed
We then allow you to use the system for a couple of days to ensure that the system is answering and delivering calls and meeting your requirements. At this point, our professional trainer will book a convenient time to come in and conduct more detailed training and make any minor programming changes you require. Our professional trainer will tailor a training package to match your needs. Some of the training aspects covered will include:
- Making a call, putting callers on hold and transferring calls
- Setting up of your voicemail, using and retrieving your voicemail (if installed)
- Using the phone handset features
- Making basic system programming changes
- Adding and modifying speed dials
- Further tailored training is also conducted to meet your system set up
